[INDIA] RBI, SEBI and IRDAI · Source-code escrow and continuity obligations for critical applications[EU DORA] ICT third-party risk testing required · In force Jan 2025[PRA] SS2/21 UK · Vendor recovery evidence required[MAS] Singapore TRM · Independent vendor recoverability expected[APRA] CPS 230 Australia · Third-party continuity obligations in force[FFIEC] United States · Source-code access and software escrow addressed in third-party contracts[ENTERPRISE] Mission-critical software procurement increasingly requires continuity evidence before contract
[INDIA] RBI, SEBI and IRDAI · Source-code escrow and continuity obligations for critical applications[EU DORA] ICT third-party risk testing required · In force Jan 2025[PRA] SS2/21 UK · Vendor recovery evidence required[MAS] Singapore TRM · Independent vendor recoverability expected[APRA] CPS 230 Australia · Third-party continuity obligations in force[FFIEC] United States · Source-code access and software escrow addressed in third-party contracts[ENTERPRISE] Mission-critical software procurement increasingly requires continuity evidence before contract

Grievance Redressal

NCOME Tech Solutions Private Limited (CIN: U72100DL2019PTC343981), operating as Castler, is committed to resolving complaints promptly and fairly.

Step 1 — Write to us

Email grievance@castler.com with your name, contact details, transaction reference, and description of the issue. You will receive an acknowledgement within 2 business days and a resolution within 15 business days.

Step 2 — Escalate to Nodal Officer

If unresolved after 30 days:

  • Nodal Officer: Vineet Kumar Singh
  • Email: nodalofficer@castler.com
  • Address: NCOME Tech Solutions Private Limited, F-15D, First Floor, DDA SFS Flats, Saket, New Delhi — 110017

Step 3 — RBI Ombudsman

If still unresolved, approach the RBI Integrated Ombudsman Scheme at https://cms.rbi.org.in/