A business can monitor the performance of its escrow agent by using a digital escrow system like Castler. The system provides transparency and accountability by allowing the business to track the progress of the escrow process in real-time. The business can see when funds are deposited, when the transaction is completed, and when the funds are released to the appropriate party. The system also provides a secure platform for communication between the parties involved in the transaction, ensuring that all parties are on the same page and that there are no misunderstandings. Additionally, the system provides a record of all transactions, which can be used for auditing purposes. By using a digital escrow system like Castler, a business can ensure that its escrow agent is performing their duties effectively and efficiently, and that the transaction is completed in a timely and secure manner.