Castler closes Pre-Series A funding of $6 Million led by Flipkart, Capital 2B, IIFL Fintech Fund, Venture Catalysts & Zerodha

Cross Border T&Cs 

These Terms of Service (“Terms”, “Terms of Service”) govern your use of the Castler Services (together or individually “Service”) operated by Ncome Tech Solutions Private Limited (interchangeably “Company”, “we”, “our”, “us”, “Castler”, which shall, to the extent permitted by all Applicable Laws, include Ncome Tech Solutions Private Limited and its Group Companies, affiliates, partners, Service Providers, subsidiaries and parent company). Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them. These terms and Conditions shall be effective and legally binding on the date when (a) Customer creates an Account, affirmatively accepts the Agreement in writing or electronically; or (b) otherwise uses the Services.  Subsequently, these Terms and Conditions shall be continued until your termination of use of the Account or the Services. Your acceptance of these Terms and Conditions shall serve as confirmation that you fully understand and accept all the provisions in these Terms and Conditions. If you do not understand any of these Terms and Conditions, you are advised to obtain independent legal advice.


“Currency” means the currency in which the Escrow Amount is denominated as per the Escrow Agreement

“Escrow Account” means the account maintained and operated by the Global Banking partner for the purpose of holding Escrow Amount

“Escrow Agreement” means an escrow agreement for the sale and purchase of Products & Services through Castler in accordance with the Escrow Terms and Conditions

“Escrow Amount” means the funds in the escrow account as per the Escrow Agreement

“Escrow Dispute” means any bilateral dispute arising in connection with a Transaction or Escrow Agreement between the Transacting or Escrow Parties

“Force Majeure” means events or causes including, but not limited to, the following: an act of God, peril of the sea, unavoidable accident of navigation, war (whether declared or not), sabotage, riot, insurrection, civil commotion, national emergency (whether in fact or law), martial law, fire, flood, cyclone, earthquake, landslide, explosion, power or water shortage, failure of a transmission or communication network, epidemic, quarantine, strike or other labour difficulty or expropriation, restriction, prohibition, law, regulation, decree or other legally enforceable order of a government agency, breakage or accident, change of International, State or Commonwealth law or regulation or any damage of Castler’s machinery or systems, unless occurring as a result of an act, omission, default or negligence of you or Castler.

“Global Banking Partner” means a licensed provider of the payment services that Castler has contracted to obtain specific payment services including collecting, holding, disbursing, or remitting funds internationally.

“Prohibited Industries” means the list of industries, as determined by Castler, that the Escrow parties should not be associated with to be able to use escrow service

“Prohibited Countries” means the list of countries that Castler does not allow the Product & Services to (a) originate from (b) pass through or (c) to be delivered in

“Proof of Shipment” means documents required as per the escrow agreement for fulfilling the terms of the agreement.

“Third-Party Service Provider” means all types of service providers to the company, including Financial Partners and Global Banking Partners.

“You” or “Your” means any person who enters into an Escrow Agreement


KYC Verification

Escrow Agreement

Escrow Account

Deposit of funds

Transfer of funds


Escrow Fees

Liabilities & Indemnification

Protection of Data

Laws and Jurisdiction

The provision of the Service and any dispute or claim arising out of the provision of the Service is governed by Singapore law. Any dispute or claim arising out of or in connection with the Service will be subject to the exclusive jurisdiction of the courts of Singapore. .


By using service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them

Prohibited Industries – Schedule A

Following merchant categories/industries are prohibited by Castler for onboarding .

Prohibited Countries – Schedule B

Following countries are prohibited by Castler for all transactions